The concept of FSM or Field Service Management is something that is resonating strongly with corporate houses. Field Service Management tracks the history and the past data of an organisation so that it can upgrade its structure and develop something that works better for it. It helps in keeping the system updated by providing updates regularly and immediately without any delays.
The Field Service Management technique is still in its nascent stage as most of the companies that use it perform manual coordination to track the data and identify the pattern between the kind of customer services the organisation provided in the past and the kind it is dabbling with in the present. But, there has been good progress on that front and there are a couple of reasons why predictive FSM cloud could become a reality by the end of 2018.
1. Penetration of The Internet
There was a time when having an internet connection was a luxury. Now, it is a necessity. The way several services and portals have come under the singular roof of the internet is admirable, to say the least. The wide distribution of internet across the globe makes it easy for one to implement Field Service Management system. Earlier, the internet was there but it had its limitations due to lower bitrate and other factors, but now with deeper penetration, that is no longer an issue.
2. Artificial Intelligence
Artificial Intelligence like Kloudgin’s Business Intelligence, apart from being the driving force behind several innovations in the technology sector, it has also contributed significantly to Field Service Management by helping in the evolution of FSM platforms like Core systems. Artificial Intelligence helps in creating a more organised structure as it chalks out various details like the availability of a technician and the alternate ways to troubleshoot an issue.
3. Information Gets More Accessible
As FSM relies on technology to track data from the past and compare it with the way the organisation is handling it at the present, it is easier to locate any specific piece of information the user is looking to get and as a result of that, the organisation can serve them better.
4. Saving Paper
Every company is obliged to fulfil some social responsibilities. There is a term for this called Corporate Social Responsibility or CSR. By opting for FSM, you go paper-free and lessen the burden of environmental waste on the planet. As you are not using paper anymore, you will also end up saving a lot of time and money.
5. Flexibility of Information
By installing FSM, the people working in the company get access to both online and offline information. FSM opens a new door for them through which they can retrieve any information with the click of a button. The information does remain in the hands or in the control of just one person; instead it gets mobile and moves around the company in a flexible manner.
6. More Efficiency
While you cannot expect an experienced set of hands to go wrong with data, working on a machine based structure will, inevitably, result in greater efficiency in comparing information and engaging in customer service. When the data is centralised and put together in an organised manner, it will be much easier to access it and retrieve it when needed.
7. One information, One Location
With the help of FSM, all the information related to the organisation can be put in one single location. Instead of the information getting dissipated amongst several channels or individuals, it will all be placed at one particular place which will make it easy for one to retrieve it.
8. Complete Control
As Field Service Management techniques like the Kloudgin’s Business Intelligence involves the use of artificial intelligence and centralised information, the company gets to have a better glance and complete control over the data available with the company. When a problem arises, they will get to know about it immediately and work out a mechanism to solve it as soon as possible. It also results in a more enhanced approach on the customer’s problems.
Though companies are yet to realise the potential of Field Service Management in transforming the corporate structure for the better, the fact remains that it is the need of the hour and we have the resources and the technology to implement it.